DELIVERY COSTS

We offer flat rate shipping Australia wide:

  • Regular shipping is $10.00.
  • Express shipping is $16.00.

 

SHIPPING TIMES

Delivery dates or times indicated by us on acceptance of your order are approximate only and do not constitute a guarantee of delivery or delivery by such date. Therefore, your non-receipt of ordered goods within the expected lead time will not be grounds for you to cancel your order or receive a refund.

DELIVERY METHOD

Orders are sent via either Australia Post or TNT. The carrier and tracking number can be found in the shipment email you receive once the order has been dispatched.

We aim for first time delivery. If you work, have gated access to your property or you live in a unit complex please consider entering a work or relatives address so the parcel can be delivered without incident. For Australia Post deliveries, their E-Parcel service may give you the option to request the parcel be left without a signature. If you exercise this option it is at your risk and any parcels showing as delivered will not be replaced or refunded if non-delivery is claimed. You also assume all risk for any address changes or redirection of deliveries that you initiate through the E-Parcel service.

DELIVERY AREAS

OTT Party Supplies delivers Australia wide. International orders are not currently accepted. Some over-sized items may not be able to be sent to external territories or remote locations and we will make contact with you should your order contain such items.

EXPRESS DELIVERY

If you require urgent delivery, we recommend you choose the Express Delivery Option at the checkout and contact our store as soon as possible to ensure availability.

Some over-sized items cannot be sent via $16.00 Express Post (or can only be sent express in limited quantities) and generally this is noted in the description of the item. If you add such items to your cart the check-out process will not allow you to select Express Post – please contact us on 0411143839 if you wish to receive a quote to have your items sent Express. For orders in excess of normal retail quantities or Express orders to external territories we reserve the right to negotiate a revised postage price or, when we have made reasonable attempts to contact you and have been unable to do so, send the parcel using regular mail.

Express Post is a trackable service but does not require a signature upon delivery and may be left at your premises if you are not in attendance. If you are concerned about your parcel being left please nominate a work/relatives address so person to person delivery can take place. We cannot be held responsible for unattended parcels.

Handling Time

OTT Party Supplies has a handling time of 1-5 days. If you need your order shipped out priority please ensure you contact us and we will do our best to accomodate you. You can find our contact details on the contact us page.

DELIVERY QUESTIONS?

Should you have any questions about delivery please do not hesitate to contact us. Details are on our contact us page.

COVID CHANGES

We are trying our best to get all orders out without delays during lockdown. However we would recommend ordering in advance to allow a little extra time to ensure your order arrives in time for your event.

If you need an order urgently please send through an email to info@ottpartysupplies.com.au to arrange a priority delivery if available.